FAQ

Frequently Asked Questions (FAQ)

1. What makes Orluxia different from other stores?

At Orluxia, we carefully handpick premium-quality products that combine style, comfort, and durability. Every item goes through a strict quality check before it reaches you — so you always get the best.

2. Do you ship within the USA only?

Yes, currently we proudly serve customers across the United States with fast & reliable nationwide delivery. International shipping will be coming soon!

3. How long does shipping take?

Standard delivery usually takes 7-12 business days, depending on your location. We also offer expedited shipping at checkout for faster delivery.

4. Can I track my order?

Absolutely! Once your order is shipped, you’ll receive an email with a tracking number so you can follow your package every step of the way.

5. What is your return & refund policy?

We want you to love what you ordered. If you’re not fully satisfied, you can return unused items within 30 days of delivery for a full refund or exchange. See our Return Policy page for more details.

6. Is my payment information secure?

Yes! Our store uses Shopify’s secure payment gateway & SSL encryption, so your personal and payment details are always safe.

7. How can I contact Orluxia for support?

Our friendly support team is available 24/7. You can reach us via:

Shop Name: Orluxia 

Live Chat: Available on our website

Email: support@orluxia.com

Phone: +1 (332) 288-2312

Our Address: 26 Federal Plaza, New York 10278, United States 

Or directly through our Contact Us