FAQ

❓ Frequently Asked Questions (FAQ)

1. What makes Orluxia different from other stores?

At Orluxia, we carefully handpick premium-quality products that combine style, comfort, and durability. Every item goes through a strict quality check before it reaches you — so you always get the best.

2. Do you ship within the USA only?

Yes, currently we proudly serve customers across the United States with fast & reliable nationwide delivery. International shipping will be coming soon!

3. How long does shipping take?

Standard delivery usually takes 3–7 business days depending on your location. We also offer expedited shipping at checkout for faster delivery.

4. Can I track my order?

Absolutely! Once your order is shipped, you’ll receive an email with a tracking number so you can follow your package every step of the way.

5. What is your return & refund policy?

We want you to love what you ordered. If you’re not fully satisfied, you can return unused items within 30 days of delivery for a full refund or exchange. See our Return Policy page for more details.

6. Is my payment information secure?

Yes! Our store uses Shopify’s secure payment gateway & SSL encryption, so your personal and payment details are always safe.

7. How can I contact Orluxia for support?

Our friendly support team is available 24/7. You can reach us via:

• Email: support@orluxia.com

• Phone: +1 (504) 353-6331

• Or directly through our Contact Us